Policies

RETURN POLICY

if you are not satisfied with an item, we will work with you to make things right as long as the proper steps are taken:

  • you must notify us within 3 days of receiving the product
  • all items must be returned to us in original condition and packaging
  • no shipping fees are refunded and buyer pays for return shipping, including insurance covering price of product

earrings are not eligible for returns due to hygienic reasons.

no custom orders are eligible for returns.

Metal & Marrow is not responsible for loss or damages during transit back.

 

PAYMENT PLANS

we offer SHOP payment plans at checkout which will allow you to make 4 interest free installments. the best part about that is we ship your order right away, but you still get time to pay.

layaway is also available on custom orders & one of a kind pieces for 50% down and up to 30 days to complete payment.

item will only be shipped once full payment has been received.
please email us if you'd like to set up a payment plan!